Call Center Representative
Relaxed Clarity, a division of CannaCare Docs is actively
seeking a call center representative for a FT role in our Broomfield, CO
office. This role would require you to schedule patients, provide tech support
and support call center manager with both inbound and outbound call volume.
The Call Center Representative will be
- Answering or making
calls to patients to learn about and address their needs, complaints, or other
issues with products or services.
- Responding efficiently
and accurately to callers, explaining possible solutions, and ensuring that
clients feel supported and valued.
- Engaging in active
listening with callers, confirming or clarifying information and diffusing
angry clients, as needed.
- Building lasting
relationships with patients and other call center team members based on trust
- Utilizing software,
databases, scripts, and tools appropriately.
- Understanding and
striving to meet or exceed call center metrics while providing excellent
consistent customer service.
- Taking part in
training and other learning opportunities to expand knowledge of company and
- Adhering to all
company policies and procedures.
What You Bring:
- High School Diploma or
- 5+ years in customer
service or call center required
- Exceptional customer
service, active listening, and verbal and written communication skills,
professional phone voice.
- Proficiency with
computers, especially with EMR software, and strong typing skills.
- Ability to ask
appropriate questions and diffuse tense situations.
- Strong time management
and decision-making skills.
- Adaptability and
- Excellent written and
verbal communication skills in English required, fluency in another language a
- Willingness to learn
and grow within the organization
Full time employees are eligible to participate in the company
benefits program that include Medical, Dental, and Vision and options to obtain
supplemental insurance along with short/long term disability and Life
THE TEAM MEMBER WOULD
BE REQUIRED TO WORK: MONDAY, WEDNESDAY, THURSDAY, SATURDAY FROM 9-5 OR
CONDUCTED THIS WEEK!
We are seeking a team
member to work in conjunction with patients, practitioners and management to
help patients through the process of registering as a medical cannabis patient
in our clinic in Denver, CO
About Canna Care Docs…
Canna Care Docs a
division of MVC Technologies USA, is the specialist in cannabis medicine.
Powered by Sail, we are on a mission to solve the issue of cannabis access for
patients. We’re passionate about improving our patient’s quality of life and
bringing cannabis into mainstream healthcare.
The Team Member will
be responsible for:
- Provides efficient
flow of clients/patients to optimize appointment availability
- Educate patients on
- Complete patient
intake, registration, documentation and chart management via Electronic Medical
- Handle cash payments
- Provide a professional
presentation and medical environment to the office
- Represent the office
professionally in Outreach Marketing
What You Bring:
- Ability to multi-task
- Ability to work in a fast paced environment
- Ability to follow instructions and the desire to jump in where needed
- Computer Literacy
- Customer service skills
- Professional and personable
- Willingness to learn new skills
- High School or equivalent
- One year of medical office experience
- Basic knowledge of Medical Marijuana legislation in the State you are working in helpful
- Knowledge of Medical Marijuana and its application for patients helpful
- Understanding of medical conditions and terminology helpful
- If you have drive, our company is expanding, looking for leaders!
Why Work for Canna
Our team is a dedicated,
fun, compassionate group of people full of positive energy. Does this sound
like the place for you? Days can intense but are very rewarding. You’ll see
yourself grow and evolve as you are presented with new challenges every single
day. If a place where you can help people, grow professionally, and laugh every
day sounds like a good place to work, come join us!
We will do our best to
get back to you but due to the quantity of applications, only qualified
candidates will be contacted.