Call Center Representative

Relaxed Clarity, a division of CannaCare Docs is actively seeking a call center representative for a FT role in our Broomfield, CO office. This role would require you to schedule patients, provide tech support and support call center manager with both inbound and outbound call volume.

Job Responsibilities:

The Call Center Representative will be responsible for:

  • Answering or making calls to patients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with patients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

What You Bring:

  • High School Diploma or equivalent.
  • 5+ years in customer service or call center required
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers, especially with EMR software, and strong typing skills.
  • Ability to ask appropriate questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Excellent written and verbal communication skills in English required, fluency in another language a plus
  • Willingness to learn and grow within the organization

Full time employees are eligible to participate in the company benefits program that include Medical, Dental, and Vision and options to obtain supplemental insurance along with short/long term disability and Life Insurance.

Job Application